Refund Policy

Bimy Refund Policy

Updated: March 2025

This Refund & Returns Policy outlines the rights and obligations of customers and Lazo Sunglasses Pty Ltd (ABN 52 628 682 342) ("Bimy.io," "we," or "us") with respect to refunds or returns under Australian Consumer Law (ACL). It applies to all our paid services, subscriptions, and (if applicable) physical products sold in Australia.

1. Australian Consumer Law

1.1 Consumer Guarantees

Under the Australian Consumer Law, our services and products come with guarantees that cannot be excluded. You are entitled to a remedy if we fail to meet these guarantees. Depending on the nature of the failure, your remedy may be a repair, replacement, resupply of services, or a refund.

1.2 Major vs. Minor Failures

Major Failure: You are entitled to choose a refund or replacement if our product or service has a major failure. A major failure may include circumstances where a product or service is significantly different from its advertised description, is unsafe, or is substantially unfit for its normal purpose.

Minor Failure: If the issue is not major, we will, at our discretion, offer a repair (for goods), re-supply (for services), or other remedy.

2. Scope of This Policy

2.1 Digital Services

This policy applies to Bimy.io digital services and subscriptions. If there is a fault or failure in our services that constitutes a breach of consumer guarantees, you may be entitled to a remedy under ACL, such as re-supply of the service or (in specific circumstances) a refund of any fees already paid for the affected period.

2.2 Physical Products (If Applicable)

If we sell physical products (e.g., promotional materials, merchandise, etc.), those items are also protected under the ACL. If they are damaged, defective, or do not match the product description in a significant way, you may be entitled to a repair, replacement, or refund, depending on the severity of the failure.

3. Change of Mind & Non-Returnable Items

3.1 Change of Mind

Under Australian Consumer Law, you are not automatically entitled to a refund, exchange, or credit if you simply change your mind or make a wrong choice. However, we may, at our sole discretion, consider partial refunds or credits on a case-by-case basis.

3.2 Non-Returnable or Non-Refundable Services

Subscription Services: Unless required by law, we generally do not offer refunds for partially used subscription periods.
Custom or Personalized Services: For services or items specifically tailored to your requirements, refunds or exchanges may not be available unless there is a major failure under ACL.

4. Requesting a Refund or Return

4.1 Contact Our Support

If you believe you are entitled to a refund, replacement, or another remedy, please contact us at:

Email: [email protected]

Postal Address: 15/62-64 Lynwood Avenue, Cromer 2099, Australia

Include the following information in your request:

Your name, business name (if applicable), and contact details
Date of purchase or subscription
Order reference or invoice number
A detailed description of the issue or defect

4.2 Timeframes

Please notify us as soon as possible if you discover any issue. For physical products, we may ask you to return the item or provide evidence of the defect (photos, videos, etc.). For digital services, we may request logs, screenshots, or other information to investigate the issue.

5. Processing Refunds

5.1 Method of Refund

If a refund is approved, we will issue it using the same payment method you used to purchase (credit card, PayPal, etc.), unless otherwise agreed.

5.2 Partial Refunds

In certain circumstances—such as minor failures or proportionate refunds for partially delivered services—we may offer a partial refund. We will communicate the precise amount and how it was calculated.

5.3 Shipping Costs (If Applicable)

If you return a physical product because of a major failure or our error, we may cover reasonable return shipping costs. For all other returns (e.g., change of mind), you are responsible for any costs associated with returning the item to us.

6. Your Rights Under ACL

Nothing in this policy is intended to exclude, restrict, or modify any right or remedy you have in law. If you are a "consumer" as defined by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) and other state-based fair trading legislation, you are entitled to remedies for failures that cannot be excluded by law. This policy operates in addition to those statutory rights.

7. Updates to This Policy

We may revise this Refund & Returns Policy from time to time. The most current version will always be available on our website. Any changes are effective upon posting. If the revisions are material, we will provide notice (e.g., by email or through our website).

8. Contact Us

For questions or clarifications about our Refund & Returns Policy, please get in touch:

Email: [email protected]

Postal Address: 15/62-64 Lynwood Avenue, Cromer 2099, Australia